Legal
Your privacy matters to us. This policy explains how we handle your personal information under the Protection of Personal Information Act (POPIA).
What we collect
- Your name, email address, phone number and delivery address when you order.
- Order history and communication with us.
- Basic browsing information such as device type and pages visited.
Why we collect it
We use your information to process and deliver your orders, provide customer support, and, only if you agree, send you news and offers.
Who we share it with
We only share what's needed with trusted partners: our payment provider (Yoco), our database and email providers (Supabase and Resend), and our courier (Aramex). We never sell your information.
Cookies and advertising
We use the Meta Pixel to understand which of our Facebook and Instagram ads work. It records pages you visit, products you view or add to your cart, and checkouts on this site. You can limit this in your Facebook ad preferences or by blocking third-party cookies in your browser.
How we protect it
Card payments are entered on Yoco's secure payment page, so we never see or store your card details. Your order details are stored in a private database that only the store owner can access.
Your rights
You can ask to see, correct or delete your personal information, or object to marketing at any time. You may also lodge a complaint with the Information Regulator of South Africa.
Contact our Information Officer
Questions about your information? Email us at our Contact page.