Legal
Using our site
By shopping with KNOWNMERCH you agree to these terms. We may update them from time to time, and the version on this page applies to your order.
Prices & payment
All prices are in South African Rand (ZAR). Card payments are processed securely by Yoco; we never see or store your card details. We reserve the right to correct pricing errors.
Orders
Your order is confirmed once Yoco confirms your payment and you get a confirmation email. If an item is unavailable, we'll let you know and refund you in full.
Delivery
Delivery times are estimates. Risk passes to you once your parcel is delivered to you.
Returns
Our 30-day returns policy and 6-month cover for faulty items are set out on the Refund Policy page. You can also cancel an online order within 7 days of delivery under the Electronic Communications and Transactions Act. This does not affect your rights under the Consumer Protection Act.
Discount codes
Codes can't be exchanged for cash, can't be combined unless stated, and may be withdrawn at any time.