Help
We want you to use it every kuier. If it's not right, here's exactly how returns work.
Change of mind (30 days)
- You can return any item within 30 days of delivery.
- The item must be unused, in its original condition and packaging, with all parts included.
- Email us at our Contact page with your order number to start a return.
- Return courier costs for change-of-mind returns are paid by you.
- Once we've received and checked the item, we refund your original payment method within 7 business days.
Faulty or damaged items
- If your order arrives damaged, let us know within 48 hours of delivery and send photos.
- If an item stops working because of a defect within 6 months of delivery, we repair, replace or refund it (your choice, as the Consumer Protection Act allows), and we cover the return courier cost.
- Normal wear and tear, misuse or accidental damage aren't covered.
- Nothing in this policy limits your rights under the Consumer Protection Act.
After 30 days
We don't accept change-of-mind returns more than 30 days after delivery. Faulty items are still covered for 6 months.
What we can't accept
- Change-of-mind returns of items that have been used, damaged after delivery, or returned without original packaging.
- Sale items marked as final sale.
Exchanges
Want something else? Return the original and place a new order, so the new item reaches you as quickly as possible.